SAM ORTH

I originally went with a different contractor and wish I didn’t. I did it to save a few bucks, but it wasn’t worth it.
Precision Glass came out to my home twice to measure my opening – and showed me the shop drawings. No
walls and floors are perfectly plumb/square, and Precision’s detailed drawings showed that.
I went with the other contractor who offered a lower price and was recommended by my general contractor. When
I got home and saw the shower door the other company had made – it looked absolutely horrible. There was a
3/8″ gap in between the gap and the tile wall. They grooved the tile to hold the door – and the gap was so wide –
the glass wasn’t even inside the grooved channel.
And, they measured the towel bar in correctly, and it wasn’t level when it was installed. It was pretty clear that the
company I had hired mis-measured the opening. Rather than taking responsibility for their mistakes and fixing
them – they finally agreed to take the shower door out and give me my money back.
When I first encountered the mistakes and went around and around with the contractor I had chosen – I needed a
professional who could determine whether the company I hired was at fault. They came out to my house again –
without any promise of a sale – and showed me where and how my contractor had mis-measured.
Since a door had already been installed – there were holes drilled into the shower threshold and the walls. The
only way to get a new door was to completely match the old door – same manufacturer, hinges, header, etc. –
otherwise we would have to drill new holes.
Well, Precision Glass wasn’t representative of the manufacturer my other contractor used. In order to help me out –
they became an authorized dealer for the manufacturer – so that everything would match up perfectly. They didn’t
have to do that – but they did it to make me happy.
The door looks fantastic – there aren’t any unsightly gaps between the glass and the wall, the towel bar is at the
correct height, the towel bar is level, etc.
While I was completely unhappy with the contractor I chose – Precision Glass renewed my faith that customer
service is a live and well. Not only did they provide me with outstanding service – they really went the extra mile by
offering their assistance when they didn’t have to, and by become a dealer for a company they didn’t represent –
all just to make one customer happy.   Upper Arlington, OH